Job Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This individual will play a key role in helping our Client to leverage Visa products and services to improve their business. As part of the Client Services team, you serve as the voice of the customer into the design, development and successful deployment of projects.

This role serves as a functional specialist, located in North America and reporting to the Sr. Director of the Wells Fargo Account. The National Team provides dedicated support to the Accounts that are in the National Segment. This team partners closely with the AE National Team Segment to drive strategic Client Success Management of these accounts.

Essential Functions:

• Serve as a Program Manager for implementation services provided to Wells Fargo
• Primarily responsible for DPS implementations but will also have oversight responsibilities for all project activities for Wells Fargo
• Understand the Wells Fargo DPS and VisaNet configurations and understand DPS and VisaNet Product and Services.
• Manages the efforts of Visa technical and business resources (including other project managers where appropriate) required to implement new and add-on Visa products and services.
• Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.
• Manage multiple and concurrent implementation projects to assure that all product and sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction. 
• Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the client’s expectations without over committing internal resources.
• Define scope, develop project plans and identify project team resource requirements. Establish project milestones, dates, deliverables, contingencies and communication plans.
• Will consult/negotiate implementation plans, schedules and approaches with internal and external clients to ensure Visa Inc. and client goals are met. Must be able to influence client decisions through a combination of negotiation and consultative input. 
• Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.
• Report customer project accomplishments and deliverables to senior management.
• Conduct an analysis of client portfolios, operational infrastructures and processes in conjunction with implementation projects.
• Recommend opportunities for continuous process improvement for implementation of Visa products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.
• Maintain current and comprehensive knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.
• Stay current with the payment industry and client trends as well as maintain a strong knowledge of Visa products and services.
• Continues to expand knowledge by taking on new types of projects to develop additional skills and increase flexibility in management of a variety of project types and complexities.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic

Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 12+ year’s progressively responsible experience in a customer support role in card payment, financial services, software or information services.
• Experience (at least 10+ years) in project management or 10+ years of deep knowledge of Visa payment processing systems including message routing, authorization, clearing & settlement and client connectivity.
• Strong project management & planning skills with ability to progress multiple priorities concurrently (PMP, PMI or another Project Management Certification is a plus).
• Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services.
• Demonstrated success in relationship management – internal and external stakeholders.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent oral and written communication skills, superb presentation building skills Strong collaborator with proven track-record of working effectively with cross-functional teams.
• Strong detail orientation, ensuring the highest level of quality/rigor in reports, data analysis & presentations.
• Self-motivated, results-oriented individual with strong business acumen.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
• Strong technical and operational aptitude with the ability to absorb technical and operational information and apply it to business solutions.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137,300.00 to 199,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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