Job Description

Position Title: Zipline Tour Guide

Location: Louisville, KY

JOB SUMMARY:

Are you looking for a fun and exhilarating job? Become a Zip Line Tour Guide!

Lead groups safely through our zipline course at the Louisville Mega Cavern while educating and interacting with guests to provide a fun and memorable experience.

Success in this role looks something like this: You show up to work on time fully clothed and looking professional. Once at work you engage with guests in a friendly and encouraging manner. You also help them with their safety harness, helmet, and other gear before safely taking them through our 2-2.5 hour zipline course while sharing knowledge and the history of our underground cavern,

Along the way you learn their names, where they are from, interests, and fears. You help them overcome challenges. You encourage them and probably tell some corny jokes. You are sincere and genuine in conversation.

Salary and Supplemental Pay:

Salary: From $16.00 per hour

EARN UP TO $100/DAY IN TIPS!

JOB DUTIES AND RESPONSIBILITIES:

· Engage in friendly conversation with guests
· Equip guests with proper safety equipment; Instruct guests on zipline safety equipment and course safety
· Gain trust of guests through expertise, personality, and professionalism
· Lead group of 10-12 people safely through 2-2.5 hour zipline course
· Hook customer safely to zipline course
· Teach guests about the cavern’s history, interesting facts, and company’s eco-friendly practices
· Help guests overcome fear of heights through positive encouragement
· Promote camaraderie among groups
· Answer phone calls regarding schedule, general questions, book reservations
· Maintain cleanliness of facilities inside and outside

REQUIREMENTS:

. Must be at least 18 years old;
· Positive attitude, team player and safety minded – Culture is huge in our organization
· Professional
· Ability to consistently start/carry on a comfortable conversation with strangers
· Ability to naturally command the attention of a group of 7-13 people
· Ability to make a good first impression and instill confidence in others as a safe tour guide
· Ability to connect with people from all backgrounds and with considerable personality differences in order to meet their needs
· Being physically fit enough to stand for a long period of time, able to pull yourself 100 ft on a zip line, and generally fit enough to instill confidence in guests that they will be taken care of while at heights.

JOB COMPETENCIES:

Attention to Detail : Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

WORKING CONDITIONS:

Physical Activity | Frequency

Sitting |Occasional

Standing | Constant

Crouching, Bending, Stooping |Frequent

Walking |Frequent

Climbing Stairs |Occasional

Reaching |Frequent

Grasping |Frequent

Pushing/Pulling | Frequent

Lifting | Occasional

Near Vision | Constant

Far Vision | Constant

Hearing |  Constant

Talking |  Constant

Thrive is an Equal Opportunity Employer.

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